Resource management is a prominent challenge facing telecom and networking staffs implementing or maintaining IP telephony, according to Nemertes' Unified Communications & Collaboration report.
While company demands increase for streamlined communications between all locations, the IT budgets, in large part, are staying flat or decreasing. Headcount within the overall IT department is stagnant, but demands for new applications, connectivity to branch locations, and quick resolution of any problems continue.
Bottom line: The technical staff must do more with either the same or fewer personnel. They must, therefore, determine early on how they will manage the IP telephony system throughout the enterprise. Leading companies are adopting one of two approaches. They either buy specialty IP telephony management tools to make sure existing staff can isolate and resolve problems accurately and efficiently. Or, they rely upon third-party "Managed Service Providers" to monitor and manage the system and troubleshoot user issues. By doing so they are better able to manage IP telephony systems at a lower operating cost.
Sponsored by PROGNOSIS, these findings are presented by leading industry analyst Robin Gareiss, Executive Vice President and Senior Founding Partner for Nemertes Research, an analyst firm who specialise in researching the business impact of emerging technologies
